At Purple Hazelnut, we are dedicated to safeguarding the privacy of our clients and website visitors. This privacy policy details the collection, usage, and security measures concerning personal information. For any inquiries, please reach out to us at [email protected].
We collect or use relevant personal and medical information about you to provide Nutritional Therapy Service. This may include:
· Name, address and contact details
· Racial or ethnic origin
· Gender
· Pronoun preferences
· Date of birth
· Marital status
· Occupation
· Health information (including medical conditions, allergies, medical requirements and medical history)
· Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
· Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
· Records of meetings and decisions
We collect or use the following personal information for patient app or portal functionality. This may include:
· Names and contact details
· Payment details
· Account information, including registration details
· Information used for security purposes
· Marketing preferences
We collect or use the following personal information for information updates, marketing or market research purposes. This may include:
· Names and contact details
· Marketing preferences
· Website and app user journey information
· Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims. This may include:
· Names and contact details
· Address
· Purchase or service history
· Correspondence
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are in brief set out below.
You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
· Your right to object to processing - You have the right to object to the processing of your personal data.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Directly from you
· Third parties, for example medical test providers, whom you have authorized to share your test results or other relevant personal information with us.
Your information will be kept for 7 years from the date of your last appointment, unless you are under 18 in which case it will be kept for 7 years from the date you reach 18.
Practice Better is an electronic practice management tool which stores health records, appointment information, and communication between practitioners and clients. They process and store data in Canada and USA. For more information on the privacy practices of Practice Better, please visit the Practice Better Privacy web page: https://practicebetter.io/privacy/
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
· you’ve provided us with your explicit consent;
· we have a regulatory or legal requirement (including court orders) to collect, share or use the data;
· on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
Where necessary, we may transfer personal information outside of the UK and EU, including to our website provider in Australia. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Where necessary, our data processors may share personal information outside of the UK and EU. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of these transfers, please contact us using the contact information provided above.
By accepting our Privacy Policy, you consent to the collection, processing and transfer of your personal data to countries outside the UK and EU, including to countries that may not provide the same level of data protection.
We may collect non-personally identifiable information about your browsing behavior on our website, such as the pages visited and links clicked. This information is utilized to enhance our website and offer you an improved user experience.
We take the security of your personal information seriously and have implemented measures to ensure its protection. Your personal information is stored on secure servers, and access is restricted to those who require it for providing you with our services.
We employ cookies and pixels on our website to enhance your browsing experience and provide you with personalized content. Cookies are small text files stored on your device when you visit our website. Pixels are small images embedded in web pages and emails. They enable us to track your browsing behavior and offer personalized content. You can disable cookies in your browser settings, but this may impact your browsing experience on our website.
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, and you are based in the UK, you can also complain to the ICO. The ICO’s address:
Information Commissioner’s Office
Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Policy last updated: 29 January 2025